1. Introduction
Archway ("we", "us", "our") is committed to protecting the privacy and personal data of individuals who contact us or use our services. This Privacy Policy explains how we collect, use, store, and protect your personal information in connection with our property rental advisory services in Bangkok, Thailand.
This policy applies to all personal data processed in connection with our Sathorn Business Rentals, Precision Home Placement, and Executive Tenancy Retainer services, as well as to information submitted through this website. It is prepared in accordance with the Personal Data Protection Act B.E. 2562 (PDPA) of Thailand.
For any privacy-related queries, contact us at privacy@archweess.
2. Data We Collect
We collect personal data that you provide directly to us, including your name, email address, telephone number, professional role, company name, property requirements (including budget parameters and preferred districts), and any other information included in enquiry messages submitted through our website or by direct communication.
We also collect technical data when you visit our website, including IP address, browser type, pages visited, and visit duration. This data is collected through cookies and analytics tools, subject to your consent.
We do not collect sensitive personal data (such as national identification numbers, financial account details, or health information) unless specifically required for a service engagement and agreed with you in advance.
3. How We Use Your Data
Personal data submitted through enquiry forms is used to respond to your enquiry, assess your property requirements, prepare shortlists or placement proposals, and manage any ongoing service engagement. We may also use your contact details to send service-related updates, such as lease renewal reminders for retainer clients.
We process your data on the basis of: (a) your consent, where you have submitted a contact form; (b) the performance of a service contract, where an engagement has been agreed; and (c) our legitimate interests, where processing is reasonably necessary for the operation of our advisory services and does not override your fundamental rights.
We do not use your personal data for marketing purposes beyond the service you have engaged us for, and we do not sell or rent your personal data to third parties.
4. Data Retention
Enquiry data where no engagement proceeds is retained for a period of twelve months from the date of last contact and then securely deleted. Data relating to completed service engagements is retained for a period of five years from the end of the engagement, in accordance with Thai legal and accounting obligations. Retainer client data is maintained for the duration of the retainer plus five years.
5. Data Protection Measures
We hold client data on secure, access-controlled systems with restricted staff access. Data in transit is protected by TLS encryption. Physical records, where held, are stored in locked premises. We conduct periodic reviews of our data handling practices and apply corrective measures when gaps are identified.
In the event of a data breach that is likely to affect your rights, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach, as required under the PDPA.
6. Cookies
This website uses cookies. Essential cookies are required for basic site functionality and cannot be disabled. Optional cookies — including analytics and preference cookies — are only placed with your consent. See our Cookie Policy for full details and to manage your preferences.
7. Your Rights
Under the Thai PDPA, you have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data (subject to legal retention obligations), withdraw consent at any time where processing is based on consent, and object to processing based on legitimate interests.
To exercise any of these rights, contact us at privacy@archweess. We will respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Personal Data Protection Committee of Thailand.
8. Third Parties and External Links
We use a small number of third-party tools, including web analytics services (subject to your cookie consent). We do not share your personal data with landlords, property developers, or third-party agents without your explicit agreement as part of a service engagement. Links to external websites on this site are provided for reference only; we are not responsible for the privacy practices of those sites.
9. Children's Privacy
Our services are directed at business professionals and are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently received data from a person under 18, please contact us at privacy@archweess and we will delete it promptly.
10. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Updated versions will be published on this page with a revised "Last Updated" date. Where changes are material, we will notify active clients by email. Continued use of our services after any update constitutes acceptance of the revised policy.
11. Contact
For all privacy-related queries, including requests to exercise your data rights, contact:
Archway
170 Sathorn Soi 12, Silom, Bang Rak, Bangkok 10500, Thailand